Services

These are examples of the services Susannah can provide to current or prospective HEIs and their staff, Students’ Unions or to organisations supporting the HE sector.

Strategic development and delivery:

• Evaluating plans or policy to identify success and areas for change
• Working with colleagues to assess or implement new initiatives
• Drafting or advising on documentation for regulatory bodies (e.g. OfS)
• Supporting registration with the Office for Students 
• Helping HEIs with Degree-Awarding Powers or TEF submissions
• Reviewing the design of student and/or academic services
• Setting up, reviewing or withdrawing from collaborative provision
• Building effective relationships between Students’ Unions and universities

Effective Governance: 

• Reviewing Senate/Academic Board and academic governance effectiveness
• Reviewing executive governance
• Planning the implementation of change
• Evaluating the impact of change

Straightforward student-facing policy and quality & standards frameworks:

• Reviewing policy and regulatory effectiveness
• Aligning policy and regulation
• Writing clear academic regulations or policy
• Establishing effective quality and standards frameworks

Professional Service Teams and Outputs:

• Reviewing service delivery and direction to meet changing needs
• Providing external input to senior staff appointment panels
• Developing role descriptions 
• Working with leaders and managers to create team vision and direction
• Support for professional career pathway frameworks 
• Mentoring current or aspiring leaders

Resolve complex student cases:

• Investigation of student complaints; Stage 3 reviews
• Mediation between students

Resolve complex staff cases:

• Trained workplace mediator to help colleagues re-build their relationships
• Trained investigator for staff grievance cases